/**
 * 十月飛雲 (twots.top) - Support Service
 * 業務組件樣式 (Components CSS)
 */

/* 徽章 (Badges) */
.badge {
  display: inline-flex;
  align-items: center;
  gap: 0.25rem;
  padding: 0.2rem 0.5rem;
  font-size: 0.75rem;
  font-weight: 700;
  border-radius: 4px;
}

/* 狀態徽章 */
.badge-open { background-color: var(--info-bg); color: var(--info); }
.badge-assigned { background-color: var(--purple-bg); color: var(--purple); }
.badge-in_progress { background-color: var(--brand-primary-light); color: var(--brand-primary); }
.badge-waiting_customer { background-color: var(--warning-bg); color: var(--warning); }
.badge-waiting_agent { background-color: #FEF3C7; color: #D97706; }
.badge-resolved { background-color: var(--success-bg); color: var(--success); }
.badge-closed { background-color: var(--bg-secondary); color: var(--text-secondary); border: 1px solid var(--border-color); }

/* 優先級徽章 */
.priority-urgent { background-color: var(--danger-bg); color: var(--danger); border: 1px solid var(--danger); font-weight: 800; animation: pulse 2s infinite; }
.priority-high { background-color: var(--warning-bg); color: var(--warning); }
.priority-normal { background-color: var(--info-bg); color: var(--info); }
.priority-low { background-color: var(--bg-secondary); color: var(--text-secondary); }

@keyframes pulse {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.6; }
}

/* 機密等級徽章 */
.conf-standard { background-color: var(--bg-secondary); color: var(--text-secondary); }
.conf-restricted { background-color: var(--warning-bg); color: var(--warning); }
.conf-confidential { background-color: var(--danger-bg); color: var(--danger); font-weight: 800; border: 1px dashed var(--danger); }

/* 最少資料授權動態遮蔽外觀 */
.masked-field {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  font-family: monospace;
  background-color: var(--bg-secondary);
  padding: 0.15rem 0.4rem;
  border-radius: 4px;
  border: 1px solid var(--border-color);
}

.masked-badge {
  font-size: 0.65rem;
  background-color: var(--info-bg);
  color: var(--info);
  padding: 0.1rem 0.3rem;
  border-radius: 3px;
  font-weight: 600;
}

/* KPI 指標卡片 */
.kpi-card {
  background-color: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 1.25rem;
  display: flex;
  flex-direction: column;
  gap: 0.25rem;
  box-shadow: var(--shadow-sm);
}

.kpi-title {
  font-size: 0.8125rem;
  color: var(--text-secondary);
  font-weight: 600;
}

.kpi-val {
  font-size: 1.75rem;
  font-weight: 800;
  color: var(--text-primary);
  line-height: 1.2;
}

.kpi-sub {
  font-size: 0.75rem;
  color: var(--text-secondary);
}

/* 對話氣泡流 (Conversation Stream) */
.chat-container {
  display: flex;
  flex-direction: column;
  gap: 1.25rem;
  margin: 1.5rem 0;
}

.chat-bubble {
  border-radius: var(--radius-md);
  padding: 1.125rem 1.25rem;
  position: relative;
  max-width: 85%;
  line-height: 1.5;
}

/* 會員客戶提問氣泡 (靠左或標示會員) */
.chat-bubble-member {
  background-color: var(--bg-secondary);
  border: 1px solid var(--border-color);
  align-self: flex-start;
}

/* 客服公開回覆氣泡 (藍色高亮) */
.chat-bubble-agent {
  background-color: var(--brand-primary-light);
  border: 1px solid var(--brand-primary);
  align-self: flex-start;
}

/* 內部私密備忘錄 (黃色/琥珀色高亮，標示內部保密) */
.chat-bubble-internal {
  background-color: var(--warning-bg);
  border: 1px dashed var(--warning);
  align-self: stretch;
  max-width: 100%;
}

.internal-banner {
  display: flex;
  align-items: center;
  gap: 0.35rem;
  font-size: 0.75rem;
  font-weight: 800;
  color: #B45309;
  margin-bottom: 0.5rem;
  padding-bottom: 0.35rem;
  border-bottom: 1px dashed rgba(245, 158, 11, 0.4);
}

/* 系統事件流轉氣泡 (居中淡化) */
.chat-bubble-system {
  align-self: center;
  background-color: var(--bg-secondary);
  border: 1px solid var(--border-color);
  font-size: 0.8125rem;
  color: var(--text-secondary);
  padding: 0.5rem 1rem;
  border-radius: 20px;
  text-align: center;
  max-width: 90%;
}

.chat-meta {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  margin-bottom: 0.5rem;
  font-size: 0.75rem;
  color: var(--text-secondary);
}

.chat-sender {
  font-weight: 700;
  color: var(--text-primary);
}

/* 互動彈窗 Modal */
.modal-overlay {
  display: none;
  position: fixed;
  top: 0;
  left: 0;
  right: 0;
  bottom: 0;
  background-color: rgba(0, 0, 0, 0.5);
  backdrop-filter: blur(4px);
  z-index: 100;
  align-items: center;
  justify-content: center;
}

.modal-overlay.active {
  display: flex;
}

.modal-content {
  background-color: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-lg);
  width: 90%;
  max-width: 550px;
  padding: 1.75rem;
  box-shadow: var(--shadow-lg);
}

.modal-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 1.25rem;
}

.modal-title {
  font-size: 1.125rem;
  font-weight: 700;
}

.modal-close {
  background: none;
  border: none;
  font-size: 1.25rem;
  cursor: pointer;
  color: var(--text-secondary);
}

/* AEMS 時間軸 */
.timeline {
  display: flex;
  flex-direction: column;
  gap: 1rem;
  position: relative;
  padding-left: 1.5rem;
}

.timeline::before {
  content: '';
  position: absolute;
  top: 0;
  bottom: 0;
  left: 7px;
  width: 2px;
  background-color: var(--border-color);
}

.timeline-item {
  position: relative;
}

.timeline-dot {
  position: absolute;
  left: -1.5rem;
  top: 5px;
  width: 12px;
  height: 12px;
  border-radius: 50%;
  background-color: var(--brand-primary);
  border: 2px solid var(--bg-card);
}